Dublin Fire Brigade (DFB) provides fire, rescue, and emergency medical services for 1.6 million people. The staff of approximately 1,000 relies on pre-incident planning, which provides operational intelligence for making better decisions during emergencies. Traditionally, this information was prepared on paper forms, which limited the available information. DFB needed a planning solution that could unify data from multiple sources, instantly provide information to anyone on the field, and help users quickly navigate 3D models.DFB determined iTwin technology could easily incorporate 3D models into a database and share them remotely, empowering incident commanders with a much better understanding of relevant building environments, no matter how large or complex. Bentley applications reduced the time needed to assemble the information for 3,000 high-risk sites, including detailed imagery captured by drones, from 7,500 hours to 1,500 hours. OpenCities Planner helped teams manage emergency incidents and assign workers to specific sectors. Trained officers can now find needed information in an average of 12 seconds, greatly improving response times and saving lives.